Can I get through to a live person on my own?
Reaching a customer service agent can be challenging, but it's definitely achievable. If you're inclined to make the attempt independently, utilizing our tools to configure a contact in your phone could facilitate the process. For instance, enter this number into your contacts: 1-800-300-5616,,,1,,,,,,,,,,4,,,,,,,,,2. The commas act as pauses of 1 to 2 seconds, varying by your carrier, which your cell phone will automatically interpret. Dialing early in the day often yields the best results. Moreover, you can gauge the number of tries it might take to connect by consulting our hourly-updated live statistics.
What should I do if there's an issue or my call disconnects?
In the event of a call disruption or any problem, your account will automatically reset within a minute, allowing you to make another call without any additional charges. If you need further assistance, feel free to use the chat feature located at the bottom left of our site during business hours. We promise that you will connect with a live representative. In cases where we're unable to resolve your issue, we will provide a refund. Refunds are processed immediately but may take between 3 to 7 days to reflect in your account. Alternatively, you can contact us via email or leave a phone message, and we guarantee a response within 4 hours.
What's the expected wait time?
The duration of wait times can significantly fluctuate based on the availability of representatives, their schedules, and the current volume of calls. We provide live statistics that reflect the average number of attempts required to connect on our most popular lines. These averages are calculated over a week and are updated every hour to give you the most current information. We understand that waiting can be frustrating, and we continually strive to improve our response times and efficiency. Your patience and understanding are greatly appreciated as we work to provide you with the best possible service.